Account & Data Deletion Policy

1. Overview

At LIMOVI, we are committed to respecting and protecting your privacy while ensuring full transparency regarding your personal data. This Account and Data Deletion Policy outlines how you can request the deletion of your account and personal data, what data will be deleted, and what records may be retained in accordance with applicable laws and regulatory guidelines.

2. How to Request Account & Data Deletion

You can initiate a request to delete your LIMOVI account and associated personal information through either of the following methods:

• In-App Deletion:Navigate to your Account Settings > Security & Privacy > Request Account Deletion.
• Email Request: Send an email from your registered email address to support@limovi.in with the subject line "Account Deletion Request".

3. What Happens Upon Deletion Request

Upon receiving and verifying your deletion request:

• Your profile details, contact information, credentials, and non-statutory personal preferences will be permanently erased or anonymized from active databases.
• You will immediately lose access to your LIMOVI account, connected dashboard, and associated notification services.
• Any active or ongoing transactions, active gold loan balances, or open asset positions must be settled and closed prior to processing account deletion.

4. Statutory & Regulatory Data Retention

As a regulated financial technology platform operating in India, LIMOVI is subject to statutory compliance mandates governed by regulatory authorities including the Reserve Bank of India (RBI), the Securities and Exchange Board of India (SEBI), and the Prevention of Money Laundering Act (PMLA).

Certain records—such as transaction history, KYC verification documents, anti-fraud logs, and audit trails—are legally required to be maintained for the minimum retention period stipulated by Indian law (typically 5 to 10 years). Once these statutory retention windows expire, such records will be securely purged.

5. Processing Timeline

Account deletion requests will be validated and acknowledged within 48 hours. Full processing and removal from active systems are completed within 30 business days, subject to the resolution of any open balances or contractual obligations.

6. Contact Support

If you have questions, concerns, or need assistance regarding your data privacy and deletion rights, please contact our Data Protection and Compliance team at: